FAQ

When can I expect to receive my order - are there currently processing or shipping delays?

Fulfillment time is the time it takes to process, create, and package your order.

Typically, orders are fulfilled within 5-8 business days. However, please note that during peak times or when mentioned on the website, fulfillment may take a bit longer. As a one-person operation, I sometimes travel to sell at conventions, which may affect processing times.

After your order has been fulfilled, you’ll get a shipment notification email with a tracking number as soon as your package ships. Shipping typically takes 3-4 days.

Where do you ship?

At the moment, I only ship within the US. However, I'm planning to open an Etsy store soon to take international orders!

What's your return policy?

We do not currently accept returns or exchanges, but please reach out if there are any issues with your order!

You can contact me at help@yumitang.art. Thank you!